Privacy Policy Last updated: 28 August 2026 1. Introduction Velvet Home Decor ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our services. Our website is: velvethomedecor.co.uk Our address is: 313 Shrewsbury rd, London, England, United Kingdom 2. Information We Collect We collect information you provide directly to us, such as: - Your name and contact details (email address, phone number) - Booking and appointment information - Payment information (processed securely — we do not store card details) - Any messages or enquiries you send us 3. How We Use Your Information We use the information we collect to: - Process and manage your bookings and orders - Send you booking confirmations and reminders - Respond to your enquiries - Improve our services - Send you relevant updates (you can opt out at any time) 4. Sharing Your Information We do not sell your personal information. We may share your information with: - Payment processors to handle transactions securely - Service providers who assist us in operating our business - Legal authorities if required by law 5. Data Retention We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time. 6. Your Rights You have the right to: - Access the personal data we hold about you - Request correction of inaccurate data - Request deletion of your data - Object to or restrict our processing of your data - Data portability 7. Cookies Our website may use cookies to improve your browsing experience. You can control cookies through your browser settings. 8. Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: Our address is: 313 Shrewsbury rd, London, England, United Kingdom This policy is reviewed periodically and updated as necessary.